Privacy Policy

Last updated: 30 September 2026

Built To Last Homes Pty Ltd (we, us or our) respects your privacy and handles personal information with care.

Information we collect

When you contact us or submit an enquiry, we may collect your name, phone number, email address, property address, details about your proposed renovation or extension, budget, timing, and other information you choose to provide. If you submit a lead form through Google Ads, Google collects the details you enter and shares them with us so we can respond.

How we use your information

We use your information to respond to enquiries, assess projects, prepare estimates or proposals, provide building and related services, communicate with you, manage our business, and meet legal obligations. We may also use it to improve our website and advertising. You can contact us to opt out of marketing messages.

When we share information

We may share relevant information with our team, trades, professional advisers, and service providers who help us operate our website, email, business systems or advertising. We share only what is reasonably needed for those purposes. Some online service providers may process or store information outside Australia.

Storage and security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. We keep information for as long as needed for the purposes above and any applicable legal or business recordkeeping requirements, then take reasonable steps to destroy or de-identify it.

Access, correction or privacy concerns

You may ask to access or correct personal information we hold about you, or raise a privacy concern, by contacting us. We will consider and respond to your request. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Contact us

Built To Last Homes Pty Ltd

Email: info@builttolasthomes.com.au

Phone: 0411 049 968

We may update this policy from time to time. The current version will be published on our website.